Terms of Service

1. Agreement to Terms

1.1. By accessing or using ravensromance.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding contract between you and us. If you do not agree, do not use the Site.

2. Our Services

2.1. RavensRomance provides an AI-powered interactive storytelling platform featuring dark romance and romantasy narratives with mature themes ("Services"). All Services are for entertainment and educational purposes only, are delivered in digital form, and are considered fully delivered once the digital content becomes available to the User.

2.2. We offer subscription-based access to our Services. Applicable pricing, subscription terms, and any trial periods will be clearly stated at checkout. Prices are inclusive of applicable taxes but may vary by jurisdiction and applicable VAT rates.

3. User Obligations and Age Requirement

3.1. By making a purchase, you confirm that: (a) you are at least 18 years old or above the legal age of majority in your jurisdiction; (b) your contact, billing, and personal information is accurate; (c) you are authorised to use the payment method provided; and (d) you are purchasing the Services for personal use only.

3.2. You may not use the Site for illegal or unauthorised purposes, to generate prohibited content (see Section 6), to circumvent content moderation systems, or for commercial resale. We reserve the right to cancel any purchase and terminate any account where these conditions are not met.

4. Subscriptions, Billing, and Auto-Renewal

4.1. By subscribing, you authorise us to charge your selected payment method on a recurring basis at the rate disclosed at checkout. You agree that we may store an encrypted payment token to initiate recurring charges.

4.2. Your subscription will automatically renew for successive periods of the same duration at the then-current non-promotional rate unless you cancel before the renewal date. Continued use of the Services following renewal confirms authorisation to charge. If your payment method is invalid, your subscription may not renew and access may be suspended.

4.3. You may cancel at any time via your account settings or by contacting [email protected]. Cancellation requests via support are processed within 72 hours. Your subscription remains active until the end of the current billing period; you will not be charged for subsequent periods.

4.4. We reserve the right to revise pricing, cancellation, and refund terms upon reasonable advance notice. Changes apply to subscriptions created or renewed after the effective date.

5. Refund Policy

5.1. 30-Day Money-Back Guarantee. We offer a 30-day money-back guarantee for first-time purchases. To request a refund, contact [email protected] within thirty (30) calendar days of your original purchase date, including your account details and date of purchase.

5.2. Refunds will not be granted where: (a) the request is submitted after the 30-day window; (b) the request is based solely on change of preference without evidence of a service defect; (c) the subscription was not cancelled before renewal and access continued; or (d) the account shows patterns of refund abuse. All approved refunds are processed to the original payment method within 5 to 7 business days.

5.3. Since all Services are delivered in digital form, they are considered delivered once the content becomes available to the User. In accordance with EU Directive 2011/83/EU where applicable, the Provider is not obligated to offer refunds for digital content that has been delivered and accessed, except as stated in this Section 5.

6. Prohibited Content

6.1. The following content is strictly prohibited and will never be generated, stored, or permitted on the platform:

• Sexual content involving minors in any form, including fictional depictions. Characters of ambiguous age are treated as adults by default. Violations result in immediate account termination and will be reported to relevant law enforcement as required by law.
• Non-consensual content presented approvingly, including assault framed as desirable.
• Content designed to facilitate real-world harm, threats, harassment, stalking, or abuse.
• Hate speech dehumanising individuals based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin.
• Any content that violates applicable law.

6.2. RavenAI includes automated content moderation filters that cannot be disabled or bypassed through any means. Users who attempt to circumvent these filters will have their accounts immediately and permanently terminated without refund. Report content concerns to [email protected].

7. Intellectual Property

7.1. All intellectual property on the Site, including content, software, trademarks, and logos, is owned by us or our licensors. Users may not reproduce, edit, transmit, or distribute any Site materials without our prior written consent. You retain ownership of stories you create using our platform; however, you are solely responsible for any content you generate.

8. Payment Processing and Personal Data

8.1. All payment transactions are processed by our third-party payment processor. We do not store, access, or retain any payment card data on our systems. Your payment data is subject to your payment processor's own privacy policy and terms.

8.2. We handle personal data in accordance with our Privacy Policy. By accepting these Terms, you agree that we may use your personal data for the purpose of providing the Services.

9. Provider Rights and Disclaimers

9.1. The Provider is not responsible for any damages resulting from use of the Services. Story interactions are for entertainment only and should not be interpreted as professional advice. The Provider does not guarantee that the Services will be uninterrupted or error-free.

9.2. The Site is provided "as is" without warranties of any kind. We do not warrant accuracy, completeness, or reliability of any AI-generated content. We will not be liable for problems caused by third parties, unauthorised access to your data, or an act of God.

10. Limitation of Liability

10.1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site, even if advised of the possibility of such damages. Our total cumulative liability shall not exceed the greater of (a) the total amount paid by you in the twelve months preceding the claim or (b) one hundred US dollars ($100).

10.2. As some states and jurisdictions do not allow the exclusion or limitation of certain categories of damages, the above limitation may apply to you to a lesser extent. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

11. Termination

11.1. We may terminate or suspend your access immediately, without prior notice, for breach of these Terms, fraudulent activity, or as required by law. Upon termination for breach, no refund will be issued. Upon termination for other reasons, Section 5 applies.

12. Governing Law and Disputes

12.1. These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delaware, except where local consumer protection laws require otherwise. Written complaints are processed within 14 days of receipt.

13. Miscellaneous

14. Contact

[email protected]